Business Process Management Model as a strategic tool to improve the process of participation in public tenders in Mozambique. Case study: Kambeny Comercial, Lda.

Abstract

This article proposes a Business Process Management model as a strategic tool to improve the process of participating in public tenders at Kambeny Comercial, Lda. For the development of this article, a qualitative approach was used, where unstructured interviews were carried out, in order to understand how the process of participating in public tenders works in Mozambique using Kambeny Comercial, Lda as a case study. In the present work, intentional sampling was used, due to the fact that specialized individuals were chosen and who collaborated in the exact description of the company's AS IS process. Throughout the work, primary and secondary data were used, where out of the population of 3 people from the procurement department of Kambeny Comercial, Lda, one person was interviewed. To carry out this work, it was necessary to model the AS IS process of the public tender participation process, analyse the current process in order to identify flaws and subsequently map the TO BE model, in other words, the improved process. From the analysis carried out, it was found that the implementation of business process management can improve the process of participation in public tenders at Kambeny Comercial, Lda, since by identifying flaws in the current process it was possible to design a new process (TO BE), ensuring thus a more efficient process.