Analysis of Total Quality Management of Education in Higher Education Institutions in Maputo
Abstract
The global objective of this scientific article is to analyze the total quality management of education in higher education institutions A, B and C in Maputo. As well as showing the fundamental importance of seeking to organize and standardize the production processes or execution of the product or service, in addition to maintaining high performance in service, which generates customer satisfaction and loyalty and prominence in the market. As for the methodology, the sample was composed of 56 (fifty-six) people, of which 45 (forty-five) permanent and occasional professors, 7 (seven) coordinators, directors of the courses of the IES's A, B and C, who are teaching in the courses, as well as those who work in these institutions and 4 (four) academics and researchers in Maputo, the interpretative analysis that had the support of two fundamental aspects, that is, the results achieved in the study, the theoretical basis and personal experience (student). In the statistical program SPSS, version 16, whose information was compiled using Excel and word, relying on the elaboration of graphs. Regarding the results in HEI A, knowledge of the strategic actions developed to improve the quality of education in the HEI, 42.1% answered "yes", against 57.9% who answered "no" to the question. Following the questionnaire, the teachers were asked whether there was a pedagogical project and mandatory internship curriculum, and 37.5% of the respondents answered "yes" against 62.5% who answered "no" In general, it was concluded that in relation to the fourth specific objective, on the benefits of total quality management in higher education institutions A, B and C in Maputo, it was perceived that it brings improvement in processes, services; improvement in the image of the HEI (marketing) and customer satisfaction.
Downloads
References
Ahad, A., Langove, S. A., Kakar, A., Sohail, D. U., & Rubab, D. U. E. (2025). Quality management in education: Enhancing student outcomes through Total Quality Management (TQM) and ISO21001 frameworks. Inverge Journal of Social Sciences, 4(2), 156–164.
Ahmed, M. A. (2024). Evaluating university performance in light of Total Quality Management: A comparative field study. Revista Internacional de Comércio Estrangeiro e Negócios Internacionais, 6(1).
Bezerra, O.P. C. (2024). A utilização das ferramentas de gestão da qualidade, ciclo PDCA e gráfico de Pareto no processo educativo. In I Congresso Nacional de Educação e Produção Científica.
Bobbio, V. P., Gonçalves, W. X., Xavier, T. P., & Freitas, R. R. (2018). Gestão da qualidade aplicada às instituições de ensino superior. Investigação, Sociedade e Desenvolvimento, 7(9).
Cheng, Y. C., & Tam, W. M. (2023). Educational quality management: New frontiers for excellence and innovation in learning environments. Routledge.
Donaciano, B. (2011). Vivências académicas, métodos de estudo e rendimento escolar em estudantes da Universidade Pedagógica. Universidade do Minho, Instituto de Educação.
Faria, W. O., & Nuss, F. F. N. (2024). A importância da gestão da qualidade nas instituições de ensino superior. Cadernos do FNDE.
Fogarty, G. J. (2022). Anticipatory quality management in education: A proactive framework for institutional improvement. International Review of Educational Management, 28(1).
Lei n.º 1/93, de 24 de Junho. Regula a actividade do ensino superior na República de Moçambique.
Lobo, R. N. (2020). Gestão da qualidade (2ª ed.). São Paulo: Érica.
Mendes, V. (2012). Qualidade no SNS: Evolução recente e perspetivas futuras. Lisboa: Universidade Nova de Lisboa.
Silva, E. J., & Rando Júnior, E. L. (2024). Ferramentas de avaliação da qualidade. Caderno Progressus, 4(8).
Sousa, D. C. F., Claudino, C. N. Q., & Melo, F. J. C. (2016). Aplicação da gestão da qualidade para a melhoria da eficiência produtiva e a longo prazo numa indústria de reciclagem. Exacta - Engenharia de Produção, 14(4), 661–676.
Sousa, S. M. O. (2018). Gestão da qualidade e produtividade. Porto Alegre: SAGAH.
Susilowati, R., & Sumiati. (2025). Strategy for implementing Total Quality Management to achieve quality education in higher education. Journal of Information Systems Engineering and Management, 10(4), artigo e ISSN.
Zakharova, Y. (2025). The concept of digital transformation management in higher education institutions: A PDCA approach to improving educational quality. Zenodo.
